With immense power to unleash improvements in cost, quality and access, AI is making its way into everyday business operations from workflow management to predicting consumer behavior, and improving customer experience. With AI growing in popularity, concerns about lack of transparency are rising too.
In an article for The Enterprisers Project, Moshe Kranc, Ness CTO, comments on how explainable AI can help identify inaccuracies and maintain accountability. “At the end of the day, you will be responsible for the decision. Just doing what the algorithm recommended is not a very convincing defense,” states Moshe Kranc.
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