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The Now Platform Orlando Release Part 2 – Demo

Learn how you can leverage the Now Platform Orlando release to empower smarter, more productive work across your organization.

Complete the form to view the demo webinar and get an inside look at the latest key features and updates from the Orlando release, including:

  • Agent Workspace New Features: custom landing pages, logos, and components; multiple agent assist queries; Knowledge Management features; and new Agent Chat features
  • Advanced Work Assignment (AWA) improvements: AWA Dashboard and Agent Affinity – assignment to agents who have a positive history with the customer
  • New Agent Chat Features: avatars, virus scanning, and pre/post-chat surveys
  • Mobile Branding: the ability to customize the branding of mobile applications and new dashboards for the mobile experience
  • Virtual Agent Topic Blocks: reusable content for VA conversations

Please click here to watch the webinar