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The Now Platform Orlando Release: Part 1 – Overview

Learn how you can leverage the Now Platform Orlando release to empower smarter, more productive work across your organization.

View this webinar for the latest features and functionality, including:

  • Agent Workspace new features:  custom landing pages, logos, and components; multiple agent assist queries; Knowledge Management features; and new Agent Chat features
  • Advanced Work Assignment (AWA) improvements: AWA Dashboard and Agent Affinity – assignment to agents who have a positive history with the customer
  • New Agent Chat features: avatars, virus scanning, and pre/post-chat surveys
  • Agile Development 2.0 enhancements: bidirectional synchronization of records between Microsoft Azure DevOps and ServiceNow® Agile Development 2.0
  • Customer Service Management enhancements: new features for Case Management and Proactive Customer Service Operations
  • Mobile branding: the ability to customize the branding of mobile applications and new dashboards for the mobile experience
  • Software Asset Management: new publisher packs for Jira, Cisco Webex, AutoCAD, and more
  • Virtual Agent Topic Blocks: reusable content for VA conversations

Please click here to watch the webinar