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The Behind the Scenes Magic of Customer Service

Do you feel like climbing Mount Everest is more attainable than receiving a consistent 5-star customer service rating? It seems as though there’s always something holding you back from perfection, no matter what you do or how hard you try.

Watch our webinar to see how we take a closer look at how to leverage ServiceNow Customer Service Management (CSM) to build the magic behind the scenes you need to create seamless customer experiences.

In this webinar, we’ll discuss ways in which you can transform how you deliver services to your customers by:

  • Automating common requests – leveraging workflows and automation to make interactions seamless
  • Improving internal communication – connecting other departments to resolve issues faster
  • Getting ahead of issues – taking a proactive approach to resolving issues before your customers even notice them
  • Building CSM communities – using crowdsourcing and gamification to build the buzz around your products and services

Please click here to watch the webinar.