Evolving the Omnichannel Customer Experience with IoT

There are multiple ways for businesses to reach their customers, who expects personalized, omnichannel experiences when interacting with their brands — and above all, they demand quick response times. Research shows that by 2020, customer experience will overtake price and product as the key brand differentiator. To win customers, companies need to carefully consider the […]read more »

Key Enablers and Potential Inhibitors to IoT

There’s no doubt that the IoT space is changing quickly and shaping the future of many industries. As with any other type of technology, there are factors that can empower or hinder the ability for acceptance and growth. So, what are the key enablers and inhibitors for IoT? Ketan Karia, Global IoT Practice Head and […]read more »

IoT – The Secret to Winning Customer Experience

Recent research from consulting firm, Walker, shows that by 2020 customer experience will overtake price and product as the key brand differentiator. So, what’s the secret to winning customers and growing your business? Our head of IoT, Ketan Karia, has authored a column in CMSWire titled, “The IoT Brings New Meaning to the Omnichannel Customer […]read more »

Using Continuous Innovation to Drive Revenue Generation with IoT

Continuous Innovation is an important component in the identification and validation of new business models. In my last article, The Exponential Value of IoT Solutions, I wrote about the strategic opportunities available by using insights gleaned from IoT data. The key to maximizing the value of those opportunities is to combine Continuous Innovation principles with […]read more »

The Exponential Value of IoT Solutions

The Internet of Things (IoT) is a vast field. It encompasses a wide range of goods, from televisions, watches, biomedical devices, and cars to industrial devices, such as oil pumps, gas turbines, and airplane engines. The industries affected range from Telecommunications to Manufacturing, Retail to Healthcare, and everything in between. The myriad solutions within such […]read more »

Why It’s Worth Overcoming the Complexities of IoT— featuring Forrester Research

The Internet of Things (IoT) continues to be a hot, evolving space that many companies want to become involved in, but don’t fully understand. Because it is not a singular “thing”, IoT can be complicated because there are so many different ways to interpret it and apply the insightful information that it can provide. IoT […]read more »

Frequent Use Cases for IoT – Featuring Forrester Research

In today’s globalized world, everything is interconnected; and now even more so, thanks to IoT, which connects billions of physical devices to the Internet. Many business leaders consider IoT to be just the beginning of how technology can transform the way we do business. So, how can companies use IoT to support their businesses? Here’s a […]read more »

Aim to Achieve 3 Levels of Business Value from IoT- Featuring Forrester Research

While the business value of IoT looks simple at first, at a higher level it can achieve much more than just cost savings. A lot of decision-makers start to build a narrow business case focused on cost savings but do not look downstream all the way to their customers and ask themselves how they can […]read more »

Internet of Things – A Real World Business Problem Solver

I recently attended the 7th edition of the India IoT Symposium 2018 event in Mumbai, India, which covered a myriad of Internet of Things (IoT) applications in the Manufacturing, Industrial, Agriculture, Aviation, Real Estate, and Healthcare arenas. The event captured the interests of the top IoT solution providers in the market, namely Thingworx, IOTany, PTC, […]read more »

Predictive Maintenance-as-a-Service

Ness held a private Dinner Event on May 16th in Stuttgart, Germany, the heart of the “German Mittelstand” – the powerhouse of medium-sized, mainly family-run businesses that are extremely successful in their niche markets, and the engine behind the German exporting machine. The topic for discussion was “Predictive Maintenance-as-a-Service” which opened up discussions on common […]read more »