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Will Water Companies always supply and treat Water?

Will Water Companies always supply and treat Water? Will they evolve to do more than this? Or will other companies enter their market? With the inexorable transition to more people living in large cities and conurbations, there will need to be an accompanying high concentration of basic utility infrastructure, including water, gas, electricity, broadband and […]read more »
Amazon Go

Amazon Go: A Glimpse Into the Future of Retail

Amazon Go, the cashier-less store that recently opened to the public, is being touted as the boldest experiment by the online retail giant and is catching the attention and envy of retailers worldwide. Over a year back, when Amazon announced the opening of an 1800 sq. foot digitized, cashier-less store, the announcement itself was enough […]read more »
banking improve personalization strategy

How Banking Institutions Can Improve Personalization for Their Customers

Issuers and banking institutions have access to large amounts of customer data. This includes data on payment habits, investment activities, purchases and so on. And irrespective of how customers chose to interact with different brands – they expect uniform and personalized customer experiences. While retail and hospitality industries are constantly pushing the envelope to improve […]read more »

Business and Technology Collaboration is Crucial for Great Customer Experience

Customer experience has always been fundamental to business, but with digital revolution creating new demands for enterprises, there is a renewed thrust on enhancing customer experiences across the numerous customer interaction channels and touch points. This requires adoption of new operating models that drive better collaboration and help break down functional silos to enable greater […]read more »

“Hit Refresh” Moments in the Lives of Individuals and Organizations

We all know how Microsoft as a behemoth of an organization has reinvented itself and is again viewed as a top-rated technology company. I had an opportunity to listen to Satya Nadella, CEO of Microsoft and Reid Hoffman, well known Silicon Valley Venture Capitalist, Entrepreneur and Philanthropist at the Churchill Club (event on Oct 2nd). […]read more »
Online Retail

Why Amazon is Buying Wholefoods?

Amazon’s decision to buy the upscale grocery chain, Wholefoods, evoked mixed reactions and led to widespread speculations on its future impact on the online retail major and the whole retail industry. It has been a known fact that Amazon has been aggressively pursuing new business opportunities and its interest in breaking into the online grocery […]read more »
Personalization in Retail Banking

How Can Retail Banks Navigate the Personalization Challenge?

Personalization is a common expectation for customers these days. No matter where they go, what device they are using or how they choose to interact with their brands, they want to see ‘intelligent offerings’ that relate to them and are uniquely targeted to them. Evidences prove that retail organizations are leaving no stone unturned in […]read more »
Digital Retail Road Map

What’s on Your Digital Retail Road Map?

The retail industry is currently at the forefront of massive business and tech disruptions. Retail organizations are facing a new generation of tech savvy customers that has instant access to information and demands unparalleled customer experiences, irrespective of location and mode of shopping. On the other side, consider the intensifying competition in the retail landscape […]read more »
Showing man's hand using digital wrist watch

How Technology has Enabled Smart Digital Services

Digital innovation has delivered increased processing power, ubiquitous high speed connectivity, commoditized mobile computing and unleashed the ‘Internet of Things’. The integration and advancement of a number of technologies synchronously has supercharged our reliance on technology making information available when and where we need it. Enabling Technologies Network connectivity The data network infrastructure is delivering […]read more »
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