A multi-billion-dollar petroleum and natural gas exploration and production company desperately needed a comprehensive solution to eliminate their numerous software asset management shortcomings that included their inability to tie software licenses owned from both new and existing software contracts to what was actually installed on computer devices. Given the organization is global in nature, this meant IT assets were often purchased, implemented, and maintained by different departments in remote and disparate locations. Combine this with constantly changing and evolving IT infrastructure to make for a very difficult task of tracking IT assets and their current status. This mistake was not only costly but opened the organization up to significant risk should they be audited.
A key fundamental to starting this project on the right path was to engage the people – engage other business units (outside of IT) early on in the process to determine their true frustrations with requesting services from IT. Ness began by establishing a governance office to create standards and consistent processes based on best practices for requesting software, purchasing software licenses and managing the client’s global overall software compliance. Ness’s solution included:
The client’s single, reliable and auditable source of asset information significantly improved and streamlined daily business operations while providing critical software license compliance data to support procurement planning and mitigate financial liabilities. The client realized numerous business benefits from Ness’s enhanced software asset management processes and tools including: