In an article for Software Magazine, Jean-Paul de Vooght, director of client solutions for Ness Digital Engineering, discusses how a focus on outcomes ultimately gives rise to exciting confrontations of emotional and machine intelligence, specifically for manufacturing. Outcomes solve the duality of end users being able to leverage platform capabilities from the vantage point of device autonomy, while at the same time, retaining a clear perspective over the experience to avoid alienating humans as we move further towards automation. Also, while “journeys” between human and machines reveal events and needs of both alike, outcomes remain centered on human endeavors.
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