Global
Case Study
SERVICE DESIGN CLEARS UP A TOP CLOUD COMPANY’S SCALING NEEDS
The Challenge
A trusted cloud technology outsourcing company was looking to scale its operations in order to get more people in jobs.
Their existing platform had many layers of integrations and their processes relied heavily on manual input; the business is rapidly expanding and their existing platform and processes were unable to scale accordingly.
The Solution
Over a 5-week Discovery phase, Ness worked closely with them to align the departmental teams through a range of workshops and pull together various sources of knowledge. The teams co-created opportunities to tackle the challenge of scaling whilst measuring against their defined needs and vision from both business process and technology perspectives.
The Results
In the end, Ness developed a strategized roadmap with a prioritized backlog of projects. Which provided the client with a clear path to achieve their goals, resulting in 20-30% increased availability and responsiveness of the platform for the end-users.
