Salesforce

Organizations rely on Salesforce as the platform of choice for their Customer Digital Transformation journey. At Ness, we help our clients get the maximum return on their Salesforce investment by partnering with them to deliver the right impact and value. We leverage our deep product engineering expertise to build enterprise Salesforce solutions.

Center of Excellence

Kosice, Slovakia

Bangalore, India

Salesforce cloud competencies

A global pool of Salesforce solution architects with deep expertise in digital transformation based on Revenue, Service, and Commerce clouds

Native cloud engineering in Salesforce

Product Development Outsourcing (PDO) experts leveraging Ness’s product engineering capabilities and digital practices to build custom applications on Salesforce and help ISVs build and publish applications on Salesforce’s AppExchange

Proprietary frameworks and accelerators

Proven methods and tools for Salesforce functional and technical implementation assessments, Salesforce license cost rationalization, consolidation of multiple orgs, Lightning migration, and Customer 360 assessment and implementation

Offerings

Quote to Cash

As organizations work to drive revenue growth through new business models (e.g., subscription and usage-based pricing), they must move quickly or risk falling behind the competition. Our QTC offering is differentiated by our business domain knowledge, our Salesforce Revenue Cloud (CPQ, Billing) expertise, and our robust engineering capabilities that fill in the gaps with customized solutions on or off the Salesforce platform.

B2B Commerce

Our B2B Commerce offering helps you realize your long-term growth by reaching more business customers. Leveraging Salesforce B2B Commerce, we help your customers with a simplified and guided experience to buy products and services online while taking care of the complexities of typical B2B transactions around complex product catalogs, customized pricing, diverse payment options, and splitting orders and shipments.

Customer Service and Experience

Providing superior customer service is the cornerstone to building loyalty and repeating customers. Equip your customer service professionals and account managers with holistic and up-to-date customer data to serve customers better. Leveraging Salesforce Service Cloud and Customer 360, we help equip them with a tool to manage customer inquiries and grievances with the right information and knowledge at their fingertips.