NEW PRODUCT INNOVATION HELPS RESOLVE FRAUD CLAIMS EXPEDIENTLY
A global provider of technology-collaboration solutions that helps merchants and card issuers collaborate in real-time to tackle fraud in digital commerce, wanted to address disputed small dollar amount digital transaction claims, which were traditionally written off contributing to increased costs.
Ness Developed a Customer Dispute Portal (CDP), which integrates merchant and issuer transaction details in a single interface to help resolve fraud claims expediently. The CDP enabled the issuer to remediate issues via email communication and persist all audit information and documentation for fraud resolution.
This reduced chargebacks by 50% in the first phase of CDP, improving customer experience and fraud claim resolution, thereby decreasing costs.