New product innovation and engineering help resolve fraud claims expediently

Case Study

New product innovation and engineering help resolve fraud claims expediently

The Challenge

A global provider of technology-collaboration solutions and real-time payments system that helps merchants and card issuers collaborate In real-time to tackle real-time fraud detection, real-time fraud monitoring and real-time transaction monitoring in digital commerce, wanted to address disputed small dollar amount digital transaction claims and digital claims processing which were traditionally written off contributing to increased costs.

The Solution

Ness Developed a Customer Dispute Portal (CDP), showcasing its product innovation and engineering, which integrates merchant and issuer transaction details in a single interface to help resolve transaction fraud claims expediently. The CDP enabled the issuer to remediate issues via email communication and persist all audit information and documentation for fraud resolution.

The Results

This reduced chargebacks by 50% in the first phase of CDP, improving customer experience and fraud claim resolution, thereby decreasing costs.


What is an example of transaction fraud?

When fraudsters uses any stolen or fake credit card information to make an unauthorized purchase or transaction, either online or phone.

How do you detect digital fraud?

It involves continuously montoring of online activies and transactions to detect any suspicious behaviour that might resemble a fraud.

How can digital fraud be prevented?

By implementing digital security measures and best practices, digital fraud can be prevented on digital assets.

What is real time fraud detection example?

A good example can be using an ML-based security solution to monitor credit card transactions and leverage its fraud detection algorithms to detect unwanted activity.