Apple Intune Admin Support - Kosice
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Apple Intune Admin Support

OUR CLIENT

Headquartered in San Diego, California, Solar Turbines, a subsidiary of Caterpillar Inc., is one of the world’s leading manufacturers of industrial gas turbines, with more than 15,000 units and over 2 billion operating hours in over 100 countries. The turbines can be used in many different areas e.g. for pipeline transmission of natural gas and crude oil or for electricity generation for oil platforms, large buildings, or vessels.

Solar Turbines Digital is a delivery focused, fast-moving and dynamic technology division of Solar Turbines whose main goal is developing and deploying innovative and robust technology solutions for remotely connecting and monitoring Solar turbomachinery packages globally, as part of a comprehensive business and technology strategy. The customers are global Oil & Gas, Pipeline, and Power Generation companies located all over the world. The Digital team has approximately 250 people across San Diego, Switzerland, and Slovakia. READ MORE >>

JOB DESCRIPTION, RESPONSIBILITIES, AND DUTIES

We are looking for a detail-focused and Apple positive IT professional who will be responsible for the support of assigned projects, maintenance, support, and configuration of mobile devices and software. End-users include internal Solar organizations (service centers and worldwide business units), suppliers, and end-users of Solar equipment. You will be responsible for:

INTUNE via DEP AND CONFIGURATOR

  • Create, configure, and maintain and enforce security policies, operational procedures and user profiles on the Intune solution utilizing DEP via ABM or Apple Configurator
  • Manage and administer deployed Apple DEP solution via ABM and Configurator
  • Assess Apple DEP and Intune solution capabilities and provide recommendations on optimization and usage

REPORTS/ANALYSIS

  • Manage and maintain cellular devices via Intune to track enterprise spend and provide recommendations
  • Understand, manage and maintain the Apple DEP solution reporting
  • Manage, support and maintain metrics and dashboards
  • Manage users and ensure user data is accurate within the management solution
  • Perform data, speed, and App usage analysis on company deployed mobile devices

CUSTOMER SUPPORT

  • Accountable for meeting client service level agreements/objectives and customer satisfaction goals
  • Manages escalated client situations with a focus on building positive client relationships.
  • Analyze customer (Solar Digital) requirements and ensure the achievement of all objectives and technical issues by coordinating with vendors and additional technical contacts
  • Provide hardware and software support to customer for mobile devices
  • Provide IT support for on and off-site corporate needs
  • Utilize advanced tools / technical knowledge to remediate customer problems
  • Proactively identifies risks and potential problems that could adversely impact End User experience to develop solutions and follows through on action steps
  • Independently assesses and adjusts technical solutions based on the specific client issue
  • Create user documentation (Tips, tricks, FAQs) as new features and Apps are deployed

IT ADMIN

  • Execute ITS, CSS and Solar Digital strategies
  • Maintain and monitor an inventory of products
  • Ensure compliance with all company policies and procedures
  • Manage projects with input from leadership and prepare documentation to record and track project status
  • Ensure appropriate knowledge of various device products and accessories
  • Monitor and ensure the achievement of all goals and objectives
  • Performs advanced troubleshooting techniques to address complex technical issues
  • Makes recommendations and documents process improvements within the department
  • Provides technical feedback to the Level 1 Service Desk on technical / process issues that can be used to improve overall service delivery
  • Schedule and recommend preventative maintenance and configurations, which may impact product performance. Including but limited to security patches
  • Upload, update, maintain, and delete iOS instances (may include Android in the future)
  • Test and QA new mobile OS releases – Manage deployment process and schedule
  • Assists with piloting and testing new Apps for enterprise use
  • Utilize Service-Now for mobile device asset management
  • Coordinate with the hardware team to create onboarding processes
  • May periodically require after-hours work  

JOB REQUIREMENTS

  • Experience of working in ABM (Apple Business Manager) and Configurator for DEP (Device Enrollment Program) with Intune on iPads, MacBook’s and cellular devices – would be an advantage
  • Collaborative problem solver designing and deploying enterprise-scale solutions and interfacing with vendors, peers, and internal customers to perform root cause analysis and resolve issues
  • Proficient in technical documentation that is clearly written and well-organized using Microsoft products, Knowledge Base and SharePoint
  • Apple positive, user experience with Apple devices
  • Ability to work in a team-oriented environment
  • Ability and willingness to learn, absorb and apply new knowledge rapidly
  • Soft Skills (mandatory)
    • Excellent communication
    • Detail-oriented
    • Strong initiative
    • Ability to work without significant direction
    • Proactive approach
    • Working under pressure

CONTACT:

Send us your CV today to career@nesskdc.sk

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