Personalized, seamless, and
that improve sales, supply chain
planning, and customer loyalty
Ness's solutions for Smart Commerce combine experience design, data analytics, and digital technologies to help clients increase sales with personalized shopping experiences, delight customers with seamless transactions, and increase operational efficiency.
Client Challenges We Solve
How can we provide a shopping experience that encourages customers to buy from us versus the competition?
How can we increase unit sales and margins and profitably engage new markets and partners?
How can we better anticipate and plan for significant purchasing trends?
How can we make the purchase process easier with tools such as digital payments, chatbots, voice assistants, and augmented reality?
How can we better measure and increase customer loyalty?
Ness Smart Commerce Solutions
Digital Payments: Developing reliable, secure payment experiences for mobile wallets & proximity payments, payment processing & settlement, systems integration, and redemptions
Loyalty & Rewards Programs: Digitizing operations for efficient management, updating the data infrastructure to better synthesize customer data, and using analytics to identify buying patterns to increase engagement
Experience Personalization & Customer Journey Mapping: Using data, recommendation engines, and digital technologies to create personalized shopping experiences across all channels, encouraging higher sales, cross-selling, and loyalty
Digital Marketing & Customer Analytics: Building solutions to execute offers, promotions, and communications to varied customer personas, and using data to develop detailed insights into sales opportunities and potential fraud
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