How Virtual Contact Centers Can Benefit You

Virtual contact centers are enabling IT Help Desks, HR departments, and Customer Support teams around the globe work more efficiently. In this video blog, Sean Caron, Principal Solution Architect, talks with our partner, Guillaume Seynhaeve, VP of Business Development at 3CLogic about the advantages of virtual contact centers and how you can extend the value of your ServiceNow investment with 3Cogic’s cloud contact center designed to complement existing digital workflows.

Self-service, chat and chatbots can go only so far. Virtual contact centers can take this to a new level. By transitioning seamlessly from these self-service solutions to a live agent, and then giving that agent all the necessary information, will not only make agents more efficient but keep your customers and employees happy as well.

View our joint vlog as we discuss how 3CLogic fully integrates with ServiceNow, most importantly focusing on the Agent Workspace and Advanced Work Assignment capabilities to make agents even more productive.

Related Insights

The Power and Reach of Automation

Presenters: Sean Caron, Principal Solution Architect Mitesh Dasani, VP, Solutions Architecture Automation...

In Depth Look: ServiceNow’s Safe Workplace Apps & Dashboard

The current global crisis has changed our personal and professional worlds. As communities around the...
Blog post

Maximizing Customer Service Management within the ServiceNow Platform

We live in a world where touchpoints with our customers must be seamless. Companies today need a solution...

Contact us to learn more

Ness likes to work collaboratively with its customers, so please ask us questions if you would like to learn more about our services. We look forward to answering them.
Browser warning
We noticed that you are using Internet Explorer. Not all of our website’s functions will work on Internet Explorer. For a better experience, we recommend that you visit us on a different browser. Click here for a list of the latest versions.