< Back to Financial Services & Payments - Insight

Elevating the Modern Online Experience

Content Platform

The world has changed due to the COVID-19 pandemic. As a result, this “new normal” has created both opportunities and challenges for every industry. In an interview for RegalixTV, Pete Rogers, Executive Vice President & General Manager, speaks with RegalixTV host Dheeraj Prasad about the modern online experience relating to retail, digital learning, and changes in companies’ go-to-market (GTM) strategies.

Interview Highlights & Takeaways:

  1. Increasing Demand in Online Retail 
    • While online shopping is not new, the realities of COVID-19 have increased e-commerce and placed more of an emphasis on logistics, distribution, telematics, and route optimization.
  2. Alleviating Increased Pressure on Call Centers 
    • At a time when they are in the highest demand, call centers have been hit with a double whammy. They are operating on a limited number of employees at a time when their incoming calls are at an all-time high. Hear how to balance customer service between technology and human interactions.
  3. Balancing Online Learning 
    • With a shifting emphasis to online learning, both in the formal sector and in professional development training, we are seeing an increased demand for more creative and innovative ways to communicate the necessary information.
  4. Enabling Distributed Work 
    • How are companies organizing themselves in a workflow management fashion to enable widely distributed teams to communicate properly?
  5. Adopting New Go-To-Market (GTM) Strategies 
    • Understanding when technology is the answer vs. human interaction in order for customers to feel comfortable. In turn, ensuring that a multi-tiered set of capabilities is provided to address their needs.  

Click here to watch the full interview.