E-COMMERCE COMPANY CUTS COSTS WITH CLOUD

E-Commerce

E-COMMERCE COMPANY CUTS COSTS WITH CLOUD

The Challenge

Due to economic conditions, a publicly-traded supply chain management and e-commerce company needed to cut costs. Previously, their average time to quote an opportunity was greater than 9 months, with errors within this quoting process costing the company millions of dollars.

The Solution

Ness utilized Sales Cloud to manage opportunity flow with Salesforce CPQ for quoting, and developed a CPQ+ functionality for advanced approvals tied to output document creation.

The Results

Time to produce business-critical output documents was reduced by an order of months per opportunity. This reduced costs through improved accuracy in quoting by 20–30%​ and time to quote by 50%. Ultimately, saving 10% annually through accurate quote processing.