Digital Transformation & Software Engineering Services

Modernizing workforce operations
to optimize business processes and
drive agility through digital experiences

Ness’s Digital Operations Practice, run by our Linium Business Unit, helps customers create workforce experiences that connect business operations to the ServiceNow platform – ultimately providing customers with digital experiences that are intuitive, personalized, and satisfying. As a leading ServiceNow partner, we enable organizations to elevate employee experiences and reshape the future of customer engagement.

Client Challenges We Solve

DO 1
How can we establish a self-service portal that is modern, and one that our employees will use?
DO 2
How can our managers gain real-time access to the data they need to make effective decisions and align work to business priorities?
DO 3
How can we connect our customer service to other teams in order to resolve issues quickly and proactively?
DO 4
How can we effectively plan for an outage and understand which business services are impacted? Which customers?
DO 5
How can we reduce software spend and mitigate compliance risk?
DO 6
How can we minimize repetitive HR tasks with automated workflows and have our HR team focus on more strategic initiatives

Ness Digital Operations Solutions

Advisory, Strategy, and Roadmapping: Examining and devising a plan for your ServiceNow platform investment from a 360-degree lens that encompasses structure, processes, technology, talent, metrics, and culture

User Experience & Interface Design and Prototyping:
Establishing a digital blueprint to enable optimal end-to-end, modern experiences for the delivery of employee services

Implementations & Integrations:
Bringing your vision to life by driving business value from the ServiceNow platform across the enterprise from IT to HR and beyond

Awareness, Adoption & Acceptance:
Driving successful transformation by overcoming common risks to adoption through communication and training services

Application Management:
Serving as an extension of your team to effectively maximize your ServiceNow platform investment

Work In Action: Solutions for Digital Operations

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We helped a global e-commerce company centralize HR operations by establishing a global business services center to deliver a world-class experience to employees. By centralizing services, HR has a consistent means of managing all HR issues and requests from initiation to fulfillment, and employees have a one-stop shop for all their HR needs.

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We partnered with one of the leading off-price retailers of apparel to establish a new global unified customer service organization by leveraging a common enterprise platform to automate key processes. As a result, agents are empowered with information at their fingertips to deliver an enhanced customer experience whether they are handling compliments or complaints.

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We helped one of the fastest growing restaurant chains in the U.S. transform self-service for its 150,0000 restaurant operators and employees by introducing modern experiences through a centralized IT service portal. This has resulted in reduced calls to the main help center, increased visibility into reoccurring issues, and improved the access to knowledge to resolve issues faster.

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