Global
Case Study
DIAMOND MANUFACTURER ACHIEVES ULTIMATE TRANSPARENCY
The Challenge
A top 5 diamond manufacturer found themselves facing regulatory pressure to provide transparency around their supply chain. Their best practices principles process (BPP) – addressing their KYC requirements – was time-consuming, manual and difficult to keep up to date. Thereby, exposing the client to significant regulatory and monetary risk.
The Solution
At Ness, we used our research-driven approach and the Kano model to understand the current state via many client and end-customer interviews, mapped customer journeys and built an optimized, new, more intuitive and effective platform.
The Results
Today, 2,800 entities across the diamond industry – which together employ more than 350,000 people – maintain compliance with the BPP standards. The BPP Smart System has become a flagship product for them and has had a positive impact on their brand as a whole.
