The customer, a leading provider of integrated dealership technologies, was falling behind due to their multiple manual processes. Leading to long release cycles, lengthy time to market, a high volume of production issues, and low engineering maturity from plan until deploy. The customer was looking for a partner to help automate these processes and optimize their utilization.
Ness adopted an Assessment, Define, Pilot, Implement and Optimize approach. The Assessment included facilitation to define specific organizational goals, review of the AS-IS state; gap analysis against the TO-BE state; and recommendations. A new framework WCF (World Class Framework) was developed and deployed to provide an end-to-end integration and orchestration of SDLC toolchain.
This approach resulted in:
- 20% Reduced cost of operations
- 70% Faster deployment process
- 80% Enhanced collaboration between teams
- 95% Improvement in time to respond for major incidents
- 52% Increase in software quality