DATA STANDARDIZATION HELPS SaaS COMPANY SCALE EFFECTIVELY
A privately-held Boston-based Software as a Service (SaaS) company came to Ness looking to scale and adapt to changing customer needs and macroeconomic factors. They had previously struggled with standardization, governance and enterprise data integrity, inhibiting their ability to leverage emerging technologies in automation, customer self-service, and analytics.
Ness stepped in to assess their current state architecture and data landscape, and provide recommendations to address data standards, data quality and ongoing governance process. Thus, ensuring the ability to scale and sustain a trusted data foundation.
Now, the client is equipped with an understanding of their data, their reliance on the data, how to verify and validate data quality and how to effectively manage master and reference data and enforce data governance policies.