Support

We help our customers maximize their investment and focus on areas of growth through two main managed services offerings: monthly on demand value-based consulting services and turnkey platform support.

On Demand

What if you could streamline your ServiceNow technical resources? What if you didn’t have to worry about your resources leaving or taking time off? What if you could better leverage your ServiceNow platform by receiving guidance from experts?

Our On Demand Services are designed to help you tackle this problem head-on. Our team of certified ServiceNow consultants can alleviate your workload and backlog of enhancements, so you can focus on the task at hand – your business.

One Seamless Experience

It's simple - you have requests that need to be fulfilled and we have the resources to help you complete those tasks. Whether it's enhancements, something's not working right or you have questions, we can help. Acting as an extension of your team, we deliver one seamless experience. Purchase the monthly subscription you need and receive:

  • One portal to request your services and view status
  • One fixed monthly subscription fee
  • One dedicated point of contact who is familiar with your environment and team

 

Turnkey Platform Support

Like most ServiceNow customers, you want to get the most of your investment in the platform. That means ensuring your investment is properly supported, enhanced, and upgraded in an effective and scalable manner. What if you didn’t have to worry about building and training-up a team to support the platform? What if you could focus your internal team on all the strategic ServiceNow initiatives on your roadmap and let someone else manage all of the day-to-day support, maintenance, enhancement, & upgrade activities?

Leave it to the Experts

Our Turnkey Platform Support service is designed to alleviate that stress. Let our team of experts handle the support, maintenance, and enhancement of your environment, while you focus on your strategic roadmap.

elite partner

2019 ServiceNow Americas IT Workflow Partner of the Year

Learn More

Contact us to learn more

Ness likes to work collaboratively with its customers, so please ask us questions if you would like to learn more about our services. We look forward to answering them.
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