Envisioning, Prototyping, and User Experience
We place our customer at the center of everything we do and offer a range of envisioning services to help you bring modern experiences to life.
Custom Application Prototyping & Envisioning
Legacy apps, such as Lotus Notes and ColdFusion, are consistently impeding organizations from realizing efficiencies across the enterprise. With our custom application prototyping and envisioning services, we'll show you how to successfully ditch your dated apps and bring apps to life by leveraging ServiceNow to automate business services across the enterprise.
User Design, Experience & Interface Services
We strongly believe that the user experience does not stop at the front-end of the portal landing page. Our mentality is service design and experience-driven verses simple service management. We carry the experience through the entire process of making a request to take employees on the most user-friendly path – from requesting services, finding the answers they need to do their jobs, and empowering users with the status of their requests. We focus more than just aesthetics alone; we focus heavily on user-friendliness and providing value to the end-user. We go beyond logos and colors and truly examine who is requesting the service, what the service being requested is and how the experience can be tailored to each type of user.
Enterprise Service Taxonomy
Having the right service taxonomy foundation is essential to delivering the ultimate experience and truly being a service-oriented organization. Through workshops and stakeholder interviews, we help you establish a sound service taxonomy strategy supported by a graphical hierarchy representation of main service categories and classification of core services. This provides consistency in terminology, how services are consumed by end-users, and provides a structure that easily allows for the expansion of future services.
Our experience-driven service design identifies what it takes to establish a digital workplace that improves communication, collaboration, and connections with each other. Our approach consists of the intersection between digital experience, core service management capabilities, organizational design, and strategy to help transform how organizations work. Our team combines creativity, technical knowledge in the ServiceNow platform, and a deep understanding of how organizations should be structured and operate – all to assess and ultimately deliver a tailored Digital Blueprint.
The journey to a single pane of glass is now a reality with the ServiceNow platform. With our portal consolidation services, our experts will assess an organization’s current state and make recommendations to retire intranets and multiple portals across departments.
Ness Ranked #1 for Voice of the Customer
Ness’s ServiceNow Practice (formerly Linium) has been recognized by HFS Research as a high performer in the latest HFS Top 10 ServiceNow Services report. The Practice earned its high performer ranking for the third time in tandem with the largest of ServiceNow partners. Rankings included #1 for voice of the customer, #5 in account management, and more…