Awareness, Adoption, and Acceptance
We firmly believe in promoting awareness and adoption from the start - to get the business on-board, excited and involved.
Organizational Change Management
You can develop the most streamlined process or launch a cutting-edge enterprise platform; but the reality is if your company doesn't fully embrace it, encourage usage and truly change the way people work, it ultimately fails. Organizations often struggle to get the buy-in and support they need pre-and post-launch for a new initiative to drive real business results.
The ‘People’ Factor
One of the number one issues we see time-and-time again is that people wait until the end to focus on adoption and don't take the 'people factor' into account. At Ness, we place the 'people factor' first, focusing in on the customer - the end-user who will seek value from the solution and the culture - the people whom will support and deliver this service. It's important for both to be in lockstep early on in a project to ensure success at roll-out. Get them involved, get them excited, and make them want to change the way they work!
Enterprise Readiness & Adoption Simulations
Our enterprise readiness and adoption simulation takes a fun twist to educating participants on the value of optimized service delivery. Through a hand's on approach, we engage key stakeholders in a realistic business/IT simulation allowing the team to respond to the market’s need for their services while assuming roles within an IT service organization.
Be the Catalyst for Modernization
As part of this simulation, we'll show you how to be the catalyst for modernization and demonstrate the value of how to best deliver services to the heart of your organization - your employees and customers. You'll be able to:
- Recognize how to best support IT service management initiatives in order to maximize initial investment
- Clearly communicate service progress and manage expectations in order to drive delivery standardization and communication strategy alignment
- Connect with the needs of the business in order to respond to demands appropriately
- Understand the constraints of delivering services and how the business can be part of the solution
Training & Certifications
Our approach to training is simple - provide training that is relevant, timely, convenient, and cost-effective. Our goal is to ensure that you maximize the return on your investment and align your training needs with your organization's goals, values and culture. Our courses are designed to fit your needs and modernize the heart of your business - your employees.
ServiceNow Elite Training Partner
As a ServiceNow Elite Training Partner, our promise is to deliver with excellence. Our certified instructors are consistently recognized for their expertise and have a student pass rate of 99.6%. Our most popular courses include:
- ServiceNow Accredited Administration Training
- ServiceNow HR Service Delivery Fundamentals
- ITIL® Accredited Training & Certification
- ITSM (Apollo) Simulation
- Six Sigma
- Cloud Computing
Ness Ranked #1 for Voice of the Customer
Ness’s ServiceNow Practice (formerly Linium) has been recognized by HFS Research as a high performer in the latest HFS Top 10 ServiceNow Services report. The Practice earned its high performer ranking for the third time in tandem with the largest of ServiceNow partners. Rankings included #1 for voice of the customer, #5 in account management, and more…