Employee Experience

Today’s digital world is transforming how we live our day-to-day lives, how we work and interact with each other in the office. Ness can help you give your employees the experience they need to be happy and productive. 

HR Service Delivery

HR is a department whose members are used to fielding demands, whether it's a change in benefits, onboarding a new employee, or correcting a paycheck. The reality is that managing these requests via phone and email is not an efficient way to work. Our approach to the ServiceNow HR suite of capabilities provides everything you need for success, including:

  • Employee Service Center – One-stop portal for onboarding, with an engineered state-of-the-art user experience
  • Employee Life Cycle Transition Framework - Divides work assignments into before-hire, day 1, day 7 and day 30 tasks and assigns appropriately
  • ServiceNow Virtual Agent - Handles many questions/issues without the need for agent involvement
  • Actionable Knowledge - Answers questions and resolves issues
  • Skill-based Case Assignment - Ensures the right specialist is assigned
  • Hiring Documents - Collection and management is integral to the solution
  • Mobile Access – For new hires, HR specialists, and hiring managers

 

IT Service Management

Service Management today is about thinking differently and pushing the boundaries to deliver everything as a service. This concept and mindset starts with IT. Ness will show you how to leverage the Now Platform to go beyond the basics and take you on the journey to modernization for your entire enterprise. It’s time for IT to empower employees by delivering five-star service. Discover how you can power the modern enterprise resulting in:

  • Collaboration anytime, anywhere, on any device
  • The chance to keep up with fast-changing workforce needs
  • Availability of data and metrics that support innovation
  • Increased productivity with automation of manual processes and tasks

 

elite partner

2019 ServiceNow Americas IT Workflow Partner of the Year

Learn More

Contact us to learn more

Ness likes to work collaboratively with its customers, so please ask us questions if you would like to learn more about our services. We look forward to answering them.
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