Ness’s ServiceNow Practice, formerly known as Linium, helps customers create workforce experiences that connect business operations to the ServiceNow platform – ultimately providing customers with digital experiences that are intuitive, personalized, and satisfying. As a leading ServiceNow partner, we enable organizations to elevate employee experiences and reshape the future of customer engagement.

Client challenges that we solve

  • Establish a self-service portal that is modern, and one that your employees will use
  • Ability to gain real-time access to the data needed to make effective decisions
  • Enable customer service to resolve issues quickly and proactively
  • Effectively plan for an outage and understand which business services are impacted
  • Reduce software spend and mitigate compliance risk
  • Minimize repetitive HR tasks with automated workflows


We create amazing experiences for your employees and customers to make it easy for people to do their jobs and to do business with you – see for yourself!


elite partner

2019 ServiceNow Americas IT Workflow Partner of the Year

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Voice of the Customer


Successful Digital Transformations


Customer Satisfaction Score (out of 5)

Now Platform Expertise

IT Transformation

Leverage a unified platform to drive efficiencies and deliver value across your enterprise.

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Employee Experience

Enable effortless self-service with intelligent workflows and intuitive experiences.

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Customer Service

Give your customers the 5-star service experience they deserve and resolve issues quickly.

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Featured insights

Work in Action

Centralizing HR operations workflows

We helped a global e-commerce company centralize HR operations by establishing a global business services center to deliver a world-class experience to employees. By centralizing services, HR has a consistent means of managing all HR issues and requests from initiation to fulfillment, and employees have a one-stop shop for all their HR needs.

Automating customer service processes

We partnered with one of the leading off-price retailers of apparel to establish a new global unified customer service organization by leveraging a common enterprise platform to automate key processes. As a result, agents are empowered with information at their fingertips to deliver an enhanced customer experience whether they are handling compliments or complaints.

Modernizing the self-service experience

We helped one of the fastest growing restaurant chains in the U.S. transform self-service for its 150,0000 restaurant operators and employees by introducing modern experiences through a centralized IT service portal. This has resulted in reduced calls to the main help center, increased visibility into reoccurring issues, and improved the access to knowledge to resolve issues faster.

Our Services

Advisory, Strategy, and Roadmapping

Optimizing your ServiceNow platform investment by examining structure, processes, technology, talent, metrics, and culture.

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Envisioning, Prototyping, and User Experience

Provide a range of envisioning services to help you bring modern experiences to life. 

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Implementations & Integrations

Bringing your vision to life by driving business value from the ServiceNow platform across the enterprise from IT to HR and beyond.

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Awareness, Adoption & Acceptance

Driving successful transformation by overcoming common risks to adoption through communication and training services.

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Serving as an extension of your team to effectively maximize your ServiceNow platform investment.

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