Client challenges that we solve
- Establish a self-service portal that is modern, and one that your employees will use
- Ability to gain real-time access to the data needed to make effective decisions
- Enable customer service to resolve issues quickly and proactively
- Effectively plan for an outage and understand which business services are impacted
- Reduce software spend and mitigate compliance risk
- Minimize repetitive HR tasks with automated workflows
We create amazing experiences for your employees and customers to make it easy for people to do their jobs and to do business with you – see for yourself!
Voice of the Customer
Successful Digital Transformations
Customer Satisfaction Score (out of 5)
Now Platform Expertise
Ness Ranked #1 for Voice of the Customer
Ness’s ServiceNow Practice (formerly Linium) has been recognized by HFS Research as a high performer in the latest HFS Top 10 ServiceNow Services report. The Practice earned its high performer ranking for the third time in tandem with the largest of ServiceNow partners. Rankings included #1 for voice of the customer, #5 in account management, and more…
Machine Learning for Customer Service Management
Free up your customer service agents to concentrate on high value customer interactions, and enable your virtual agent to handle a wide range of customer questions and issues automatically by using your own data.
Anand Subramanian · 7 December 2018
Building the Right Strategy to Maximize Your Investment
Check out our interactive webinar as we discuss what it takes to maximize the value of your ServiceNow platform investment from a 360-degree lens that encompasses structure, processes, technology, talent, metrics, and culture.
Rachel Slater · 12 March 2019
Work in Action
Centralizing HR operations workflows
We helped a global e-commerce company centralize HR operations by establishing a global business services center to deliver a world-class experience to employees. By centralizing services, HR has a consistent means of managing all HR issues and requests from initiation to fulfillment, and employees have a one-stop shop for all their HR needs.
Automating customer service processes
We partnered with one of the leading off-price retailers of apparel to establish a new global unified customer service organization by leveraging a common enterprise platform to automate key processes. As a result, agents are empowered with information at their fingertips to deliver an enhanced customer experience whether they are handling compliments or complaints.
Modernizing the self-service experience
We helped one of the fastest growing restaurant chains in the U.S. transform self-service for its 150,0000 restaurant operators and employees by introducing modern experiences through a centralized IT service portal. This has resulted in reduced calls to the main help center, increased visibility into reoccurring issues, and improved the access to knowledge to resolve issues faster.