Client Challenges that we solve
- How can we maximize our ROI and drive user engagement through the optimization of Salesforce?
- How can we use the platform to transform business processes through automation for better user experiences?
- How do we put the customer at the center of our business and use Salesforce as a platform for engagement to retain the customer for life?
- How do we connect disparate systems to our Salesforce environment for a more complete picture of our customers, partners, and employees?
Ness CSAT score
Ness has over 153 Salesforce certifications, including Sales Cloud, Service Cloud, CPQ Specialist, System Architect, Pardot Specialist, Platform Developer I and II, Advanced Administrator, Community Cloud, Field Service Lightning Specialist, Data Architecture and Management Designer, Integration Architecture Designer, and Sharing and Visibility Designer.
Salesforce Custom Development & Lifecycle Management
Includes development and implementation of code written in Apex and Visualforce
Web Application Development
Includes testing solutions from a UI perspective as well as writing unit tests required for the Force.com platform
Includes configuring and developing custom and standard fields and objects and integration of custom applications
Includes providing guidance around data exports to other systems, manipulating and cleansing data, and more
Provide train the trainer sessions to empower the client during various phases of the engagement to build knowledge
Project Management Assistance
Support the successful delivery of services for the client (i.e. meeting prep, guidance on optimal design, daily scrums, and more)
Work in Action
Service Cloud Managed Services
Ness partnered with a producer of e-mobility stations for electric cars to create a service tool for internal employees and customers with incident management. The solution was built on the Salesforce platform using Sales Cloud, Service Cloud, Field Service Lightening and Communities. They reduced resolution time and increased effectiveness of engagement.
Innovate CPQ Tool Implementation
Ness modernized a CPQ (Configure Price Quote) tool that needed the ability to manage advanced partner and reseller quoting, customize offerings, allow self-service quoting, and enhance billing processes. Strategic-led initiatives helped develop a solid product roadmap and new offerings, all with faster deployment.
Salesforce Integration Solution
A sales and marketing team for a manufacturer needed Ness expertise to effectively manage their Salesforce MS Dynamics GP integration. Improving the accuracy of business-critical data and performing system maintenance using the latest upgrades was required. Ness’s implementation resulted in a significant cost savings and a more fault-tolerate integration.