Digital Operations solutions
Advisory, Strategy, and Roadmapping
Examining and devising a plan for your ServiceNow platform investment from a 360-degree lens that encompasses structure, processes, technology, talent, metrics, and culture
User Experience & Interface Design and Prototyping
Establishing a digital blueprint to enable optimal end-to-end, modern experiences for the delivery of employee services
Implementations & Integrations
Bringing your vision to life by driving business value from the ServiceNow platform across the enterprise from IT to HR and beyond
Awareness, Adoption & Acceptance
Driving successful transformation by overcoming common risks to adoption through communication and training services
Serving as an extension of your team to effectively maximize your ServiceNow platform investment
Client challenges that we solve
- How can we establish a self-service portal that is modern, and one that our employees will use?
- How can our managers gain real-time access to the data they need to make effective decisions and align work to business priorities?
- How can we connect our customer service to other teams in order to resolve issues quickly and proactively?
- How can we effectively plan for an outage and understand which business services are impacted? Which customers?
- How can we reduce software spend and mitigate compliance risk?
- How can we minimize repetitive HR tasks with automated workflows and have our HR team focus on more strategic initiatives
Work in Action
Centralizing HR operations workflows
We helped a global e-commerce company centralize HR operations by establishing a global business services center to deliver a world-class experience to employees. By centralizing services, HR has a consistent means of managing all HR issues and requests from initiation to fulfillment, and employees have a one-stop shop for all their HR needs.
Automating customer service processes
We partnered with one of the leading off-price retailers of apparel to establish a new global unified customer service organization by leveraging a common enterprise platform to automate key processes. As a result, agents are empowered with information at their fingertips to deliver an enhanced customer experience whether they are handling compliments or complaints.
Modernizing the self-service experience
We helped one of the fastest growing restaurant chains in the U.S. transform self-service for its 150,0000 restaurant operators and employees by introducing modern experiences through a centralized IT service portal. This has resulted in reduced calls to the main help center, increased visibility into reoccurring issues, and improved the access to knowledge to resolve issues faster.
DIGITAL OPERATIONS Blog
Innovation Insights of 2019: Making It Easy to Get the Services You Need
To remain competitive, improve the experience and delivery of employee services to drive productivity
12 March 2019
DIGITAL OPERATIONS Video
Forrester: Value of Experience Design for All Applications
Amanda LeClair, Forrester Research, tells why experience design matters for customer and employee applications
15 November 2018
DIGITAL OPERATIONS Webinar
Building the Right Strategy to Maximize Your ServiceNow Investment
Build a ServiceNow strategy that encompasses structure, processes, technology, talent, metrics, and culture
28 March 2019