Moving requests to the hForms mobile application environment has greatly accelerated and streamlined the entire process of creating and processing a request. We deployed the solution step by step according to the agreed plan. Thanks to an agile approach, the customer had a continuous view of the project status and was able to regularly monitor the results of the development work, ensuring rapid feedback.

The result of this project is an hForms application which cooperates with the existing CRM system of Heineken Slovakia.

Key benefits

• Minimization of manual activities and reduction of the error rate during request creation and processing
• Automatic validation of request form fields immediately after their filling
• Dynamic changes of offered values in the form fields based on the change of another field value – including information about which fields are mandatory and which cannot be filled
• Warning in the case of an unusual or unexpected combination of data in the form
• Central administration of code-lists and automatic updating of the forms by tablets
• Instant overview of the actual request status including identification of the approval step being waited for
• Request history with filtering option
• Notifications in Android in case of a request change
• Approval or disapproval of the request on the part of a supervisor by one click on the email link (with an option to add a remark – the reason for disapproval)
• Various workflows depending upon particular values in the form
• Automatic generation of outputs from the request for further processing
• The data within the structure for further analysis including the BI system