Salesforce programs have always been high-stakes. They touch revenue operations, service delivery, channel enablement, compliance, and the data your teams rely on to make decisions. In the age of AI, the stakes rise again, not because AI is a shiny add-on,…
The private equity and venture capital worlds operate on a bizarre double standard. On any given Tuesday, a deal team will grill a startup founder on their technology stack, demanding to see their API integrations, scalable data architecture, and AI…
If you’ve spent enough time around enterprise Salesforce programs, you eventually realize something uncomfortable. Most Salesforce implementations don’t fail because of Salesforce. They fail because organizations approach CRM transformation as a technology deployment exercise rather than an engineering challenge.While AI…
Understanding the relationship between implementation, customization, and Salesforce development is essential for long-term CRM success. If you spend any real time running enterprise CRM overhauls, you know this exact moment. The company changes, the sector shifts, but the meeting plays out the same…