In an interaction with Analytics India, Moshe Kranc, Ness’s Chief Technology Officer, shares valuable insights on the benefits and challenges in deploying an RPA solution, the importance of DevOps in driving digital disruption, and why organizations need to champion the open data movement. “RPA took off in 2017 because it promises short term ROI for a very modest initial cost. But it often requires more time than anticipated to understand the business process, because it requires deep domain knowledge that human employees may be hesitant to share for fear of “bots” taking over some of their responsibilities.” Moshe adds.
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