A Smart Public Transportation Provider Implements e-Wallets for Transit Payments to Improve Customer Experience
The solution increases efficiency and revenue through innovative digital transformation.
The client provides innovative solutions for automatic fare collection, transit information, and transit analytics. As one of the world’s largest suppliers of smart public transportation systems, their software technology is deployed in major cities all around the globe, processing over five billion transactions annually.
The transit company needed help transforming their transit system to build a next-generation fare collection system using microservices architecture and AWS. Ultimately, they wanted to integrate their cashless payment platform with one of the largest social networks in Asia that would allow riders to pay for travel using an e-wallet quickly.
Ness delivered a cloud-native, event-driven, highly scalable, and high-performance microservices-based solution to solve the challenge of integrating a cashless payment platform into their transit system. The implementation used a highly resilient architecture, leveraging failover and executed auto-scaling mechanisms already available in the platform. Ness equipped the operations team to handle and respond to any system issues before they turned passenger-facing, which was accomplished through infrastructure monitoring and alarming and leveraging CloudWatch and StatsD metrics.
With this new cutting-edge system in place, 800,000 passengers could take 400,000 rides every day. Ness helped the transit company bring in more revenue while increasing efficiency for passengers that take more than 1.5 billion rides each year.