Global
Case Study
A Leading GovTech Firm Future-Proofs Jury Product Customer Experience without Reinventing the Existing Legacy Service Architecture to Drive Sales
The solution delivers a modern user experience without changing the underlying legacy architecture.
Overview
The client is a leading provider of software solutions to Federal and State governments. 90% of federal courts in the United States use their jury management solution.
Challenge
The client sought a tactical visual refresh, but looming mandates such as ADA compliance, form factor compatibility via increased responsiveness, and EOSL framework risks presented significant challenges. Their legacy application was used by 90% of federal courts in America, yet the outdated visual appearance of the product created marketing challenges for the sales team. Lack of ADA compliance and the absence of a responsive design jeopardized contract renewals and prevented further market penetration.
Solution
Ness enabled the creation of a new user experience greater than the original while leveraging/maintaining the legacy service architecture. The success was developing a modern, reusable visual identity and solving compliance mandates with little to no change in the legacy service layer.
Result
A hugely successful product for Avenu Insights was modernized as a future-proof solution, empowering the sales and marketing teams to expand the Jury product footprint at the federal, state, and local levels.
