Join our webinar - "Harness Automation to Transform Your IVR Testing" on May 30, 2024 | Register now.

Explainable AI: 4 industries where it will be critical

As AI matures, it will have higher impacts on the industries trusting it. Be it for compliance reasons or to eliminate bias, there is a need for humans to understand the decision-making algorithm of the underlying AI system. This is where explainable AI comes in. In an article for The Enterprisers Project, Ness CTO, Moshe Kranc comments on several potential use cases for explainable AI.

Click to read the full article.

8 úkolů pro každého IT ředitele

Kromě tradiční technologické strategie začínají IT ředitelé promlouvat i do celkové strategie firmy a změny obchodních modelů. Aktuálně probíhající digitální transformace proměňuje jejich roli. Přinášíme osm nejdůležitějších položek, které proměnu této role zohledňují a které by z našeho pohledu měl mít každý moderní CIO na seznamu svých úkolů.

1. Přehodnotit strategii ohledně cloudu

Mnoho společností se brání přesunu důležitých pracovních dat do cloudu. V každé firmě však existují aplikace běžící lokálně, které by byly mnohem levnější, kdyby běžely v cloudu. Jako CIO určitě víte o zlepšující se bezpečnosti cloudu a nižších nákladech na provoz. Toto jsou silné argumenty pro jeho využití.

2. Investovat do aktualizace starších verzí systémů

Společnosti by se neměly spokojit se staršími verzemi svých systémů. V určitém okamžiku se takové systémy stávají nesmírně nákladnými na údržbu a provést potřebnou modernizaci je pak téměř nemožné. Navíc ti správní odborníci, o které každá firma stojí, očekávají určitý standard, tj. atraktivní práci s atraktivními technologiemi. Je důležité si uvědomit, že k proměně firmy můžete přispět i z pohledu lidských zdrojů.

3. Přehodnotit strategii analýzy

Podniky ve všech průmyslových odvětvích využívají pokročilé datové analýzy, aby získaly konkurenční výhodu. Ignorovat přínosy analytiky se rozhodně nevyplatí. Zkuste porovnat, jak si stojíte ve vztahu k nejlepším ze svých konkurentů a poté si určete postup, jak se posunout alespoň na stejnou úroveň.

4. Investovat do zlepšování kvality dat

Nekvalitní data přináší nespolehlivé poznatky. Ohrožují prognózování vývoje, mohou významně zvýšit náklady a ohrozit vztahy se zákazníky a dodavateli. Začněte s projektem na očištění dat a poté pátrejte po nástrojích, které tento proces zautomatizují. Jinak neudržíte krok s ostatními z oboru.

5. Plánovat růst potřeb

Předvídejte budoucí růst společnosti a navyšujte IT kapacity předem. Vaše firma může mít například jeden server, ale časem to nebude stačit. Zohledněte ve svých plánech budoucí růst a připravte se na něj teď.

6. Plánovat podporu nových iniciativ v oblasti digitální transformace

Obchodní oddělení společnosti očekává, že digitální transformace přinese příjmy. CIO však nemůže jen tak přidat nové digitální aplikace do existujících backend systémů. Vytvořte si celou digitální strategii a postupujte krok za krokem.

7. Plánovat investice do zabezpečení

Investice do zabezpečení jsou pro CIO kritické. To, že Vaše společnost ještě nebyla napadena, neznamená, že je zabezpečena. Hackeři také mají své „podnikatelské plány“ ‒ jsou dobře financovaní, pracují v organizovaných skupinách a disponují více IT zdroji, než máte pravděpodobně Vy. Nelze předpokládat, že držíte všechny trumfy v rukávu.

8. Vzít v úvahu předpisy o ochraně osobních údajů

CIO musí zajistit, aby informační systémy byly vybudovány tak, že zohledňují požadavky na ochranu osobních údajů, popřípadě další zákonné předpisy. Ohlídejte si to a vyhněte se nepříjemným následkům.

Why robotic process automation has a bright future with enterprise IT

Robotic process automation is seeing rapid adoption by enterprises across the market since it has the potential to transform the way organizations operate and support various business processes. In an article for TechBeacon, Ness CTO Moshe Kranc comments on how different industries can benefit from this technology.

read more »

How was the Internet Invented

Blog-Image-How-the-Internet-was-Invented

Soon after my son introduced me to his new girlfriend, I sent her a Facebook “friend” invitation.

Two minutes later, my son called to criticize me for committing a grave social network faux pas, to which I responded, “Listen, I invented the Internet, and I’ll do whatever I darn well please there.” Here is a story of internet, a brief history of internet and the origin of internet.

Here are some snippets on the history of internet, when was internet created, when was internet invented, who was the internet invented by and the year the internet was invented, where was the internet invented, what year was internet invented, when internet was invented, and when internet was born.

Who invented the internet: The internet invention

Al Gore invented the Internet, and I cannot take any credit for that, although I did play a small part in its development.

The passing of Ray Tomlinson, the man credited with inventing email and the now ubiquitous ‘@’ sign, takes me back to my first job out of graduate school as a programmer at Bolt Beranek and Newman (BBN) in 1978.

I had just received my Master’s degree in Computer Science from UC Berkeley, where we learned about operating systems by adding features to a new “toy” OS called UNIX. BBN was creating the Arpanet (the precursor to the Internet) under the watchful eye of DARPA’s Vint Cerf.

The attraction was mutual: BBN was looking for UNIX kernel programmers (not many of us around in 1978), and I was fascinated by UNIX and the ARPANET.

How was the internet invented – Unforgettable minds

Here is a brief on how was internet invented. My first task was to complete the implementation and debugging of the first implementation of FTP (File Transfer Protocol), which Jack Haverty had written in the TOPS-20 assembly language.

Next I investigated a performance issue in Arpanet’s router, known as the IMP (Interface Message Processor). My fix to the problem became the basis for UNIX’s priority buffering algorithm and is still part of the ubiquitous Linux kernel.

The team at BBN was a fantastic group of technical minds, including Frank Heart, Dave Walden, Ray Tomlinson, Carl Howe, Steve Kent, and Jack Haverty. These people wrote the RFCs (Requests for Comments) that define the basic protocols, routing algorithms, and security mechanisms that scaled into today’s Internet.

You would expect that such technical giants understood the importance of what they were creating and that their impact on the world might go to their heads.

Nothing could be further from the truth. I remember a democratic and down-to-earth environment where every idea was reasonably considered, even from an inexperienced engineer like me.

Why was the internet invented: Arpanet

Most of the engineers who developed the Arpanet had no idea of the impact it would have on the world. As far as we were concerned, we were building a communication network that would be used by the military and academia, not by all of humanity.

An apocryphal story says that when Ray Tomlinson invented the first email, he told a fellow engineer, “Don’t tell anyone – we’re not supposed to be working on this.”

I do not know whether this story is true, but far more importantly, I know it could be true. Fortunately, the nameless engineer in the story did tell someone else, and the rest is history.

I believe that this atmosphere of humility and democratic discussion played a major role in the success of Arpanet.

The technologies are rock-solid because they were created by a team that worked together seamlessly, never pulled rank, and respected the possibility that a great idea could come from anywhere and anyone, even a new graduate like me.

Ray Tomlinson was a key part of that team, and his passing reminds us of how human beings can overcome physical limitations (like distance) via ingenuity, passion, and humility.

FAQs

Who invented the Internet and why was it done?

It was invented by a team of researchers and the intent was to enable communication and sharing of information between reserachers and the scientific community. The team was headed by Vint Cerf and Bob Kahn.

How was the Internet before the Web?

Before web, it was mostly text based protocols which included email, FTP and usenet.

Who really started the Internet?

Many researchers and scientist have collaborated to the development of internet protocol in the 1970s.

What was the original purpose of the Internet?

A decentralized communication network was the purpose of the internet.

What was the early Internet called?

The early internet was called ARPANET.

Nessians developed website for the State Theater Košice

State Theater Košice has introduced a new website. The new modern website has been developed thanks to the CSR project of Ness KDC to Košice.

“State Theater Košice is an icon and cultural symbol dominant of our city. We’re proud that we could help such a credible and important institution with the website development and I hope that the new responsive design will make the access to the information for all users easier,” explained Stanislav Mucha, Director PR & Communications Ness KDC.

“We wanted to create, in cooperation with Ness KDC, a modern website, which would be user friendly for visitors browsing the web on a computer as well as a mobile device. I believe that the new website will attract the visitors and facilitate a smooth approach to the information they look for and allow them to more easily purchase tickets, “added Rastislav Pistrák, Head of Marketing in State Theater Košice.

The new website was customized with completely new designs and even contains archived articles. The functionality and performance of the website will be monitored and implement any improvements if needed. “In addition, we will utilize the theater holidays to create an English version of the site to access the information to the foreign visitors. The main goal is to prepare the website 100% for the next season,” said Mr. Pistrák.

Ness KDC has developed website for Košice International Airport

Košice International Airport, owned by Vienna International Airport (66%) and Slovak Republic (33%), has significantly enhanced its marketing activities since 2015. During the first seven months of 2017, the airport recorded 267k passengers, which represented 13% annual growth. Their website, www.airportkosice.sk, was developed by Ness KDC and is used as their official site for sharing the most important information related to services available at the airport.

Marek Uhrín, VP – Delivery & Head of Košice Center, Ness KDC: “The airport is one of the most crucial factors influencing perception of any town by foreign tourists and investors. The first impressions from the airport after the arrival can suggest a lot. The website is necessary even for a small airport. Košice, a city with a high density of IT companies deserves a modern presentation. In addition, our mobile team has already started working on an interactive mobile apps, which will add on to the equipment of the Košice Airport. “

Zuzana Želinská, AVP – Business Finance & Operations, Ness KDC: “The release of Airport Košice was actually at the peak of our season, during which our volunteers developed websites for organizations like Visit Košice, State Theater of Košice and Hockey Club Košice. These are all important institutions in the areas of tourism, culture and sports, which represent our city. I would like to thank all Nessians who participated on these projects.”

Stanislav Mucha, PR and Marketing Director, Ness KDC: “Košice International Airport is an entry gate of the city and also the place that enables us to travel all around the world. Recently, we’ve been pleased with messages announcing new destinations that can be reached from Košice. The new marketing concept of the airport proved to be successful and we are truly proud at Ness that we could contribute to this progress. The website has added on actual communication channels of the airport based on content and functionality requirements. We will be collecting and analyzing data, stats and feedback of passengers and taking further actions, if needed.“

The representatives of Košice Airport appreciate the cooperation with Ness.

Juraj Tóth, Marketing Manager, Airport Košice: “The new website was developed in line with our new corporate identity. The visitors can find their important information such as flight schedules, airlines information, and services available at the airport. The website possesses responsive design and is linked to all social networks as well as portal zkosicdosveta.sk, which helps us to share the newest special offers of airlines and attractive tourism content. We’d like to thank Ness KDC for a perfect job done and we’re looking forward to further cooperation.”

Internet of Things and Industrial Analytics

The Industrial Internet of Things (IIoT) is a wave of innovation impacting the way the world connects and optimizes machines. IIoT, through use of sensors, advanced analytics and intelligent decisioning, is profoundly transforming the way field assets connect and communicate with the enterprise. Forrester Research reports that the market for Big Data was approximately $31 Billion in 2018 1. Part of this growth is due to the fact that the IIoT data is Big Data, made up of billions of events and data points, to support some of the fastest-growing areas in global business analytics, BI and predictive analytics.

More demanding than either consumer IoT or traditional machines-to-machines are Industrial IoT applications because they emphasis more on communications where the application uses autonomous, peer-to-peer distributed control. Data communications or transfers are frequent, but typically do not convey large amounts of data. Besides performing their main task, these systems also connect to an enterprise system to issue alarms, archive historical data, and store a basis of performing analytics on the data. This connection can work via a local IP connection or can be hosted in the cloud.

Systems performing these demanding industrial applications have been available for some time. However, they have often depended on hard wiring and purpose-built communications protocols for exchanging data and status between nodes. Advances in low power wireless, power line, and high-speed multi-drop twisted-pair communications technologies, coupled with more compact implementations of IP, are enabling a migration to IP-based nodes for even the smallest and most cost-sensitive nodes within these systems. As with the broader IoT market, it is important for the IIoT to have services in an IP-based protocol stack, that allows IP protocol stack to be used across the entire IIoT application space, so that application developers can depend on a common set of communications services as they implement IIoT applications. Because the stakes are high when industry is involved, the IIoT space has a very specific set of performance and reliability requirements that must be satisfied, including resilience in the face of failures, security, physical connectivity requirements, control services, etc.

Variety of use cases fall under IIoT analytics including:

1) Measurement, Verification and Constant Commissioning: Ensure that devices in the field operate as intended

2) Capacity Planning: Monitor data for risk of unplanned device or system downtime

3) Root-Cause Analysis and Remote Troubleshooting: Better understand the cause of a particular failure on a particular device and improve efficiency

4) Anomaly and Outlier Detection: Identify outliers that may be an early indicator of issues in device production or deployment

5) Safety and Compliance: Gain visibility into system performance or set points that could put machines or people at risk; quickly develop and access reports for compliance purposes

6) Cyber-Security: Improve security posture across industrial systems to mitigate emerging cyber security threats, etc.

The economic and scientific implication of IIoT and the digital economy is creating much discussion and speculation. The conceptual framework of both are vast and encompass many cutting-edge technologies like big data, predictive analytics, quantum computing, cloud, mobility. To win in the digital economy and IIoT, companies must recognize that the time to act is now. Business and technology leaders must be willing to explore and innovate new approaches and learn by experimentation.

Some IIoT real-world examples:

1) Medical Informatics enable Connected Hospitals: Due to introduction of connected devices in hospitals, informatics is becoming key for healthcare IT. A hospital chain with over 150 hospitals is using IIoT analytics to monitor and gain insight from data generated by over 4,000 mobile devices that collect various patient vital signs.

2) Telematics Data enhances Transportation Safety and Fuel Efficiency: New York Air Brake (NYAB), a leading provider of rail technology is using IIoT analytics to gather operational insights from the big data produced by train management systems.

3) Check on the Baby: Aimed at helping to prevent SIDS, the Mimo monitor is a type of infant monitor that provides parents with real-time information about their baby’s breathing, skin temperature, body position, and activity level on their smartphones.

4) Get the most out of your Medication: The Proteus ingestible pill sensor is powered by contact with your stomach fluid and communicates a signal that determines the timing of when you took your meds and the identity of the pill. This information is transferred to a patch worn on the skin to be logged for you and your doctor’s reference. Heart rate, body position and activity can also be detected.

1 Forrester, Midyear Global Tech Market Outlook for 2017 to 2018, Sept. 25, 2017.

Executive Guide, Enhance Your Digital Platform

Customers want digital services that adapt, learn and become ever more useful. Companies delivering an excellent digital offering outperform competitors. They leverage data and new technology to provide the most appropriate service at the right time to make us more efficient, productive and happy (a pretty significant and appealing value proposition). Read paper to learn more.

test