ISV’s Professional Services Organizations face the often herculean task of ramping up high quality delivery teams at a moment’s notice, delivering the project on time and on budget, and managing project scope, all while keeping a close eye on sales pipeline to ensure that they can deliver all of the software being sold. This leads to a constant balance between expected demand and actual project work with the goal of keeping as small a bench as possible while maximizing delivery capability, and improving revenue utilization.
Having a steady pool of resources that are available “on-demand” either onsite or offshore can often make the difference between delivery success and failure. Ness Software Product Labs Professional Services Engineering teams are deployed to address these critical business objectives:
- Expand available staff (manage bench)
- Improve resource utilization
- Speed project delivery times
- Lower overall costs of services
- Consolidate sourcing channels
- Capture expanded revenue opportunities
- Redeploy internal PSO to focus on high value activities
- Build vertically focused solutions
The Ness Professional Services Engineering capability extends from New Product Launch through Sustenance Engineering for legacy products.
Flexible Engagement Models
While significant cost savings can be achieved by utilizing offshore resources we recognize that cost is not the only motivation for outsourcing portions of professional services work. Ness utilizes flexible engagement models to ensure that your project needs are met, whether its cost savings, revenue expansion, or improving internal staff utilization rates. Ness Professional Services Engineering Teams work through three main channels:
Extended Professional Services Organization
- “Private Labeled” onsite / offshore Client PSO Extension
- High transparency and complete operational control
- Define and execute “Common Mission and Goals” to be equal partner in success
- Transfer option open for team retention
Back2Back with Professional Services Organization
- PSO owns delivery. Ness to sub projects with SLA’s from PSO
- More ownership. Small projects or end to end deployment
End2End Client deployments
- Direct engagement with client, taking complete ownership
- Fixed fee or managed services with lower TCO
Contact Ness to put our professional services teams to work for you today