Ness Technologies & Systems Group (TSG)   Core Competencies   Our team of engineers, programmers and systems analysts possesses over 25 years of development and operations experience along with state-of-the-art technology expertise. Our know-how covers a wide range of areas including communications consulting, engineering and integration services, network and service management and control, assets and facility management, VoIP, contact centers and computer telephony integration (CTI), value-added services, voice recognition, and voice authentication. Committed to meeting the highest standards in the industry, Ness TSG is ISO 9001:2000 certified, and follows rigorous methodologies and procedures in systems and software development, quality assurance, integration, and testing.     Solutions and Services   The Telecom Division offers an array of comprehensive, field-proven end-to-end solutions that helps operators and service providers empower their operations and businesses:  Operations Support Systems (OSS)  Contact Centers  Value-Added Services  New Generation Network Solutions and Services      Operations Support Systems (OSS) We offer field-proven Integrated Network Management Systems (INMS) and Operations Support Systems (OSSs) that meet the needs of a wide range of strategic and commercial Telecom operators, Utilities and other organizations.    NMaCS™ – Network Management and Control System (NMaCS) is a comprehensive New-Generation OSS (NGOSS) fully-integrated Manager of Managers (MoM) software suite. Following the NGOSS framework, architecture and standards set out by the TeleManagement Forum (TMF), NMaCS utilizes J2EE technology to provide real-time monitoring and control over heterogeneous, multi-technology and multi-vendor commercial and strategic networks.  Play Movie Read more    Facility Navigator™ – Facility Navigator (FN) is a comprehensive software system that consolidates all facility-related information into a single, interactive graphical management application, thereby enabling layered management of all assets – both infrastructure and resources – within an organization. Deployed in commercial, healthcare, airport, defense, telecom, and public-sector organizations, FN is a one-stop-shop solution for planning, managing and analyzing critical engineering information.  Read More   Play Movie  Contact Centers   We maintain extensive expertise in the establishment of large-scale contact centers as well as contact centers on demand (CCOD).    Contact Centers – The Telecom Division implements feature-rich, multi-site contact centers for enterprises and telecom operators. Manned by dozens to thousands of agents, each call center operates as one virtual entity.    Contact Center on Demand – Together with our partners, we offer a unified, all-IP multi-tenant contact center suite for network service providers (NSPs). Featuring robust  multi-tenancy capabilities along with individual tenant self-administration, the unique CCOD solution enables NSPs to add value to their commodity offerings through new hosted managed services, while increasing margins.    Value-Added Services   We partner with leading vendors to provide operators and service providers with an enhanced service development platform (SDP) and end-to-end, real-time solutions for deploying innovative IN/UMS/MMS systems and converged services. Our value-added services also help NSPs administer flexible business models and billing plans.    Voice Portal – We provide a high-performance call processing and media services solution for new-generation voice applications. Based on a state-of-the-art voice platform, the robust, on-site enterprise self-service solution utilizes VoiceXML and other standards-based technologies. With such a voice portal, NSPs can generate additional revenues by providing enhanced services including hosted IVR, speech-enabled self-service, and integrated contact center solutions.    Telephony Directory Assistance System – TDAS provides operators and service providers with a fast and efficient information retrieval system. The open, scalable and modular solution can be deployed in a distributed or centralized environment, and configured according to customer requirements.    New Generation Network Solutions and Services   We possess a proven track record as a communications consultant, engineering and systems integration service provider, and provider of national operation centers (NOC) for operators, enterprises and defense organizations. At the same time, we maintain expertise in a range of communication technologies and domains including optical, IP, data, video and telephony networks, and power and energy technologies. This combination enables us to offer a range of new generation network (NGN) solutions and services including IP Centrex/Hosted PBX, NGN VoIP for Class 4 and Class 5, broadband wireless, and security for NSPs, service providers and utilities.   Play Movie    VOIP/VoBB – Our end-to-end NGN VoIP offering covers all service aspects including Class 4 and Class 5 solutions, billing, network management, provisioning, and localized customization of multilingual Web portals. We also have extensive experience in delivering customized business and residential voice-over-broadband (VoBB) solutions.    IPTV – As the first step toward triple play, we offer a tailored, end-to-end IPTV integrated solution comprising state-of-the-art components from leading vendors. This enables operators and service providers to increase ARPU by deploying personalized, new multimedia value-added services.     About Ness Telecom & Systems Group   Ness TSG’s Telecom Division develops and integrates an array of end-to-end telecommunications solutions for commercial and military applications. Dedicated to a service-oriented approach, we offer open, scalable and adaptable turnkey solutions to ensure that our diverse client base meets all of their communications management and control requirements. Leveraging over 25 years of experience, expertise in telecommunications processes, and affiliation with the leading services and solutions provider Ness Technologies (NASDAQ: NSTC), Ness TSG is a one-stop-shop for telecom solutions for operators, enterprises and defense organizations worldwide.   The division provides a host of telecom solutions to private and public sector organizations. Adopting a partner-like approach with our clients, we develop deep, long-lasting relationships that enable us to meet the full range of customer needs – from small-scale projects to comprehensive, end-to-end systems.   Ness maintains an expanding network of strategic technology and business partners comprised of global software, infrastructure and consulting vendors. By working closely together with our partners – including world-leading firms such as IBM, Sun, CA, Microsoft, Alcatel, and SAP – we guarantee delivery of the best available solutions.      Contact   Ness TSG – Technologies & Systems Group Telecom Division P.O. Box 58180 Tel Aviv 61581 Israel Tel: +972-3-7670200, Fax: +972-3-767201 tsg@ness.com  www.ness.com