Ness interviewed over 60 research and development scientists – representing early discovery through late stage development in four different worldwide locations – to generate high-priority user requirements.
Additionally, Ness has generated 900 functional and technical criteria against which nine leading electronic notebook packages were evaluated. Comparing the list of high-priority user requirements to software evaluation criteria allowed Ness to recommend an electronic notebook package that fit the client’s unique needs. Identifying a software package allowed Ness and the client to collaboratively identify the best location – combining, political, technical, and cultural factors – for a pilot implementation.
The electronic notebook pilot implementation has unified data capture efforts across the client’s disparate locations and cultures. The scientists – who most heavily relied on manual documentation - have realized double-digit percentage gains in productivity. The analysis resulting from the initial engagement and the pilot implementation have helped the client to clarify 1) the return on scientific productivity tools, 2) how to effectively implement those tools, and 3) its position in the marketplace vis-à-vis competitors.
