Providing organizations with that capability, IT Service Management (ITSM) solutions allow companies to maximize return on assets while simultaneously minimizing costs and increasing service levels. An end-to-end, cross-platform solution provides organizations with comprehensive information and allows them to track, manage and service IT assets.
Ness’s Service Management solutions are built on IBM products that take care of dynamic needs in IT Asset Management (ITAM), Asset Discovery, Service Desk, Change and Configuration Management, Monitoring and Provisioning. These solutions help manage the complete IT asset lifecycle, delivering financial, contract, vendor and software compliance management capabilities to organizations. They unify and automate key service support and asset management processes to align IT infrastructure management with business priorities. This allows companies to make improved decisions, reduce costs and risks, and facilitate compliance efforts.
Client Challenges
Organizations often face numerous challenges while trying to simultaneously maximize return on investment and minimize costs, including:
- Increasing complexity of IT environment, which makes obtaining and managing complete, accurate IT asset records difficult
- Increasing IT administrative and infrastructure investment costs
- The need to cut costs without compromising business growth
- Implementing ITIL best practices and end-to-end service management
- The persistent need to enforce compliance policies with internal and regulatory requirements
- Prohibitive cost of provisioning and maintaining numerous assets in a distributed, heterogeneous environment
- Poor integration/automation of process workflows to enforce business-critical policies
- Limited awareness of existence, location and current state of existing assets
What Ness Offers
Ness Technologies offers customers exceptional IT Service Management Solutions. (IBM) Integrated Service Management is a comprehensive and integrated approach based on ITILV3 best practices for Service Management, integrating technology, information, processes, and people to deliver service excellence, operational efficiency and effectiveness for traditional enterprises, service providers, and mid-size companies. Ness provides comprehensive solutions including service desk, service catalog, TAMIT, change and configuration management, discovery, license management, automation and provisioning of IT software assets, etc.
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The Ness Advantage:
- Premiere-level, AAA Technical Certified IBM Business Partner
- Ness’ implementation methodology guarantees highly-satisfactory deliveries
- Strong program and project management
- Use of tried and tested templates that capture requirements, design and test cases
- Our extensive experience in providing services to diverse industry verticals around the globe enables us to provide customers with several flexible engagement models including Onsite, Offshore, Onsite/Offshore and Shared Services (Software-as-a-Service (SaaS))
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Contact Ness for more information on Tivoli IT Service Management.