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Professional Services Engineering

Ness Software Product Labs offers Professional Service teams high quality deployment resources delivered either onsite or offshore at the time of need, improving PS utilization rates, lowering costs, and improving revenue opportunities.

 

 

 

Read about how Ness helped Perform Progressive Sports Media gain market share and grow its offerings to deliver media across multiple technical channels to consumers across various geographies as part of its long-term corporate strategy
 Dowload case study

Over the past 10 years, Ness has consistently raised PS utilization rates above 80% and lowered costs by as much as 40% for world class software companies. 

Chordiant

  • Accelerated ramp-up of PSO org in North America 
  • Near-shore/offshore leveraged delivery to improve margins
  • Enhance service offerings in different geographies leveraging partner
     



IBM Maximo 

  • Multiple project sourcing options for IBM prospects and customers
  • Reduce implementation cost and time 
  • Address small and mid-market segments
  • Re-platforming
     



Advanced Utility Systems 

  • Reduce liability of Managing PS operations -  ramp-up/down, training, skills-upgrade etc.
  • New service offerings – Fixed-price solutions, packaged customizations etc.
  • Internal PSO to focus on high-end/specialized services

 


 

 
  Have a question about deploying our Professional Services Engineering teams? Contact Ness »  
 

ISV’s Professional Services Organizations face the often herculean task of ramping up high quality delivery teams at a moment’s notice, delivering the project on time and on budget, and managing project scope, all while keeping a close eye on sales pipeline to ensure that they can deliver all of the software being sold.  This leads to a constant balance between expected demand and actual project work with the goal of keeping as small a bench as possible while maximizing delivery capability, and improving revenue utilization.

Having a steady pool of resources that are available “on-demand” either onsite or offshore can often make the difference between delivery success and failure. Ness Software Product Labs Professional Services Engineering teams are deployed to address these critical business objectives:

  • Expand available staff (manage bench)
  • Improve resource utilization
  • Speed project delivery times
  • Lower overall costs of services
  • Consolidate sourcing channels
  • Capture expanded revenue opportunities
  • Redeploy internal PSO to focus on high value activities
  • Build vertically focused solutions

The Ness Professional Services Engineering capability extends from New Product Launch through Sustenance Engineering for legacy products.

 

Flexible Engagement Models
While significant cost savings can be achieved by utilizing offshore resources we recognize that cost is not the only motivation for outsourcing portions of professional services work. Ness utilizes flexible engagement models to ensure that your project needs are met, whether its cost savings, revenue expansion, or improving internal staff utilization rates.  Ness Professional Services Engineering Teams work through three main channels:

Extended Professional Services Organization

  • “Private Labeled”  onsite / offshore Client PSO Extension
  • High transparency and complete operational control
  • Define and execute “Common Mission and Goals” to be equal partner in success
  • Transfer option open for team retention

Back2Back with Professional Services Organization

  • PSO owns delivery. Ness to sub projects with SLA’s from PSO
  • More ownership. Small projects or end to end deployment

End2End Client deployments

  • Direct engagement with client, taking complete ownership
  • Fixed fee or managed services with lower TCO


Contact Ness to put our professional services teams to work for you today